Returns policy
We want every customer to love their purchase.
At Marilyn Hair Boutique, we are committed to providing premium-quality human hair products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
We understand that choosing the right hair piece is a personal decision, and we are committed to assisting our customers while maintaining strict hygiene and quality standards.
Unopened & unused products
Customers may request a return within 7 days of receiving their order, provided that:
- The product is unused and in its original condition.
- The packaging, tags, lace, protective coverings, and accessories remain intact.
- The product has not been worn, cut, washed, coloured, styled, installed, or altered in any way.
- Proof of purchase is provided.
Once the item has been inspected and approved, a refund will be processed.
Opened products & hygiene policy
Due to the personal nature of wigs, toppers, halos, extensions, and hair pieces, we are unable to accept returns on products that have been worn, installed, altered, washed, brushed excessively, or used.
For hygiene and quality assurance reasons, any product showing signs of use cannot be resold as new.
Where an opened product has only been removed from packaging and has not been worn or altered, Marilyn Hair Boutique may, at its discretion, consider a return after inspection. A reasonable handling and inspection fee of R300 may apply.
Defective or incorrect items
If you receive an incorrect item or a product with a manufacturing defect, please notify us within 48 hours of delivery.
We will assess the product and, where applicable under the Consumer Protection Act 68 of 2008, arrange a suitable remedy.
Important notice
Customers are encouraged to carefully inspect their order before removing tags, altering lace, cutting, styling, or installing the product. Marilyn Hair Boutique reserves the right to refuse returns where products do not meet the above requirements.
Refunds
What happens after inspection.
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed within 5–10 business days, depending on your payment provider.
Original delivery charges are non-refundable unless the return is due to our error or a defective product.
Return shipping
Unless the return is due to an incorrect or faulty item supplied by Marilyn Hair Boutique, the customer is responsible for the cost of returning the item to us.
We recommend using a tracked courier service, as Marilyn Hair Boutique cannot be held responsible for returns lost or damaged in transit.
Shipping & delivery policy
From Midrand to your door.
Marilyn Hair Boutique is based in Midrand, Johannesburg, South Africa.
We aim to dispatch all in-stock orders within 1–3 business days after payment has been confirmed.
Delivery times are estimates only:
- Gauteng: 1–3 business days
- Major centres: 2–5 business days
- Regional or outlying areas: 3–7 business days
Delivery times may vary during peak periods, public holidays, or due to circumstances beyond our control.
Once your order has been handed to our courier partner, you will receive tracking details where available.
Please ensure that the delivery address and contact information provided are accurate. Marilyn Hair Boutique cannot be held responsible for delays or additional costs resulting from incorrect delivery information.
Risk in the goods passes to the customer upon delivery.
Warranty policy
Premium quality, responsibly supported.
We take pride in supplying premium-quality 100% human hair products.
Should you receive a product with a manufacturing defect, please notify us within six (6) months of delivery, together with photographs and proof of purchase.
Depending on the circumstances and applicable South African consumer law, Marilyn Hair Boutique may repair, replace or refund the defective product after inspection.
This warranty does not cover:
- Normal wear and tear
- Incorrect care or maintenance
- Colouring, bleaching or chemical treatments
- Cutting or altering the hair
- Heat damage resulting from improper use
- Damage caused by misuse or negligence
